Legal

Privacy Policy

WPSoil.com  ·  Last updated: January 2025

This Privacy Policy explains how WPSoil collects, uses, stores, and protects information when you visit our website, submit a project inquiry, request a quote, communicate with us, or work with us on a WordPress project.

WPSoil is operated by Jabran Ali. In this Privacy Policy, “WPSoil,” “we,” “us,” and “our” refer to the WPSoil website, brand, and services. “You” refers to visitors, leads, clients, agency partners, and anyone who communicates with WPSoil.

1. What this policy covers

This Privacy Policy applies to information collected through wpsoil.com, our contact forms, quote requests, email communication, WhatsApp communication, consultation calls, project onboarding, website support, care plan requests, and direct client communication.

If you hire WPSoil through a third-party marketplace such as Fiverr, Upwork, or another platform, that platform’s own privacy policy and terms also apply to your use of that platform. We are not responsible for the privacy practices of third-party platforms.

2. Information we collect

We collect information that you choose to provide, information needed to communicate with you, and limited technical information about how visitors use the website.

Information you may provide:

  • Name, business name, email address, phone number, WhatsApp number, country, and preferred contact method.
  • Website URL, project type, budget range, timeline, project details, examples you like, business goals, and requirements.
  • Messages, files, screenshots, design references, brand assets, website content, login details, hosting details, and project notes you choose to send.
  • Billing details, invoice information, payment records, and transaction references when you become a client.
  • Feedback, testimonials, reviews, or case study permission if you choose to provide them.

Technical information we may collect:

  • IP address, browser type, device type, operating system, referral source, pages visited, approximate location, and basic usage data.
  • Form submission records, spam-prevention signals, analytics data, cookies, and similar technologies where enabled.

Sensitive information: Please do not send sensitive personal information unless it is truly necessary for the project. WPSoil does not intentionally request sensitive personal data such as government identification numbers, health records, financial account passwords, or private customer databases through general contact forms.

3. How we use your information

We use your information to:

  • Respond to inquiries and project requests.
  • Recommend the right service, Starter Site, pricing package, care plan, or custom scope.
  • Prepare quotes, proposals, invoices, project plans, and timelines.
  • Deliver WordPress design, development, redesign, WooCommerce, SEO, speed optimization, maintenance, or white-label services.
  • Communicate with you during discovery, design, development, staging review, launch, and support.Provide care plan support, updates, monitoring, security checks, and maintenance where agreed.
  • Improve the website, understand visitor behavior, prevent spam, protect security, and troubleshoot technical issues.
  • Comply with legal, tax, accounting, contract, platform, and dispute-resolution obligations.
  • Send relevant follow-up communication about your inquiry or project. We do not send unrelated marketing emails without permission.

4. Legal bases for EU and UK visitors

For visitors and clients in the European Economic Area, United Kingdom, or similar privacy regions, we rely on one or more of the following legal bases:

  • Contract or pre-contract steps — to respond to your request, prepare a quote, and deliver services you ask for.
  • Legitimate interests — to operate our business, improve the website, prevent spam, secure our systems, communicate with leads, and manage client relationships in ways you would reasonably expect.
  • Consent — for optional marketing, non-essential cookies where required, testimonials, case studies, or certain analytics/tracking tools where consent is required.
  • Legal obligation — for tax, accounting, compliance, dispute, and record-keeping requirements.

5. Cookies and analytics

WPSoil may use cookies and similar technologies to keep the website working, protect forms from spam, understand website traffic, improve content, measure page performance, and support future marketing or analytics activity.

Cookies may include:

  • Essential cookies needed for website functionality, forms, security, and spam prevention.
  • Analytics cookies used to understand how visitors use the website.
  • Marketing or tracking cookies only if enabled for advertising, remarketing, or campaign measurement.
  • Third-party cookies from tools such as embedded content, video, maps, forms, analytics, security, or chat integrations.

Where required by law, we will ask for consent before using non-essential cookies. You can usually control cookies through your browser settings, and if a cookie banner is active on the website, you can use it to manage preferences.

6. How we share information

We do not sell your personal information. We also do not share your information with unrelated third parties for their own direct marketing.

We may share limited information with trusted service providers and partners when needed to run the website or deliver services, including:

  • Website hosting, email, form, CRM, backup, security, analytics, and spam-prevention tools.
  • Payment processors, invoicing tools, accounting tools, and freelance marketplaces.
  • Project management, file storage, communication, video call, and support tools.
  • Contractors, developers, designers, copywriters, or agency partners working under confidentiality expectations when needed for a project.
  • Legal, tax, accounting, compliance, or dispute-resolution advisors when necessary.
  • Authorities or third parties if required by law, court order, fraud prevention, security, or to protect legal rights.

7. International transfers

WPSoil works with clients in the USA, UK, Canada, Europe, Australia, and other regions. Your information may be processed in Pakistan, the United States, the United Kingdom, the European Economic Area, or other countries where WPSoil, service providers, platforms, or project tools operate.

Where international transfer safeguards are required, we aim to use reasonable protection measures such as reputable service providers, contractual protections, confidentiality practices, platform safeguards, and appropriate transfer mechanisms where applicable.

8. How long we keep information

We keep information only as long as reasonably needed for the purpose it was collected, unless a longer period is required for legal, tax, accounting, business, platform, security, or dispute reasons. Typical retention periods include:

  • General inquiries: up to 24 months unless the conversation becomes a client project.
  • Client project records: normally up to 7 years for business, tax, accounting, and dispute records.
  • Project files, website backups, staging data, and login details: only as long as needed for the project, support period, care plan, or agreed retention process.
  • Analytics data: according to the settings of the analytics provider.
  • Testimonials, case study approvals, and portfolio permissions: until withdrawn or no longer needed.

9. Security and website access

We take reasonable steps to protect information from unauthorized access, misuse, loss, alteration, or disclosure. This includes using reputable tools, limiting access where possible, using secure communication practices, and treating client access details carefully.

No website, email system, cloud service, or online transfer is completely secure. Please avoid sending highly sensitive passwords or access details through insecure channels. Where possible, use secure sharing methods, temporary access, password managers, or role-based accounts.

10. Your privacy rights

Depending on your location, you may have rights over your personal information. These may include the right to access, correct, delete, restrict, transfer, object to certain processing, withdraw consent, or complain to a privacy regulator.

EU and UK visitors: You may have rights to access, rectification, erasure, restriction, objection, data portability, withdrawal of consent, and complaint to a supervisory authority.

California visitors: If applicable, you may have rights to know, access, delete, correct, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights. WPSoil does not sell personal information.

Canada and Australia visitors: You may have rights to request access to personal information, ask for corrections, and contact us about privacy concerns.

To make a privacy request, email hello@wpsoil.com. We may need to verify your identity before processing certain requests. Some information may be retained where required for legal, tax, accounting, security, dispute, or contract reasons.

11. Client websites and third-party data

When WPSoil works on a client website, we may have limited access to website data such as form submissions, order settings, plugin data, user accounts, analytics, backups, or customer-related information depending on the website and project. We only use this access to perform the agreed work, troubleshoot issues, maintain the website, or provide support.

Clients are responsible for ensuring they have their own privacy policy, cookie policy, terms, consent notices, customer data practices, payment gateway settings, and legal compliance for their own websites and businesses. WPSoil can help add or configure legal pages, but we do not provide legal advice.

12. Testimonials, case studies, and portfolio use

We may ask for permission to use your review, testimonial, website screenshot, project description, logo, business name, or results in our portfolio, case studies, website, or marketing. We do not publish private client details, white-label work, or confidential project information without permission.

13. Children’s privacy

WPSoil services are intended for businesses, entrepreneurs, professionals, and agencies. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

14. Links to other websites

The WPSoil website may link to third-party websites, tools, platforms, payment providers, portfolio examples, plugins, hosting providers, or resources. We are not responsible for the privacy practices, security, content, or policies of those third-party websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, tools, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

16. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

WPSoil

Email: hello@wpsoil.com

Website: wpsoil.com

Contact page: /contact